Order Online: |
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| CD only: | $299.00 |  |
| Date: | Thursday, June 19, 2008 |
| Time:* | 1:00 PM – 2:30 PM ET |
| Featured Speaker: | Rockwell F. Clancy II |
| Duration: | 90 Minutes |
| Location: | Your office or conference room |
| Prerequisites: | None |
If your area does NOT observe Daylight Saving Time, the time will be one hour earlier.
Industry Findings for Bank Customer’s Satisfaction is an interactive audio conference hosted by A.S. Pratt & Sons that will provide in-depth analysis and coverage of the newly-released annual J.D. Power retail banking benchmark study. This study is recognized by the financial industry as a benchmark of excellence and provides insights into what drives customer satisfaction throughout the banking experience. As our expert speaker covers the report, you will get ideas, goals and strategies to: retain more customers by delivering a higher level of customer satisfaction, grow your profits by providing a better mix of products and services and expand your technological and geographic presence and reach of your institution.
Attendees to this audio conference will get the unique opportunity to:
- Learn industry level findings from the 2008 Retail Banking Study, focusing on the critical factors of the retail experience and commitment from the customer’s perspective and apply learnings to their strategies.
- See how the community bank population performed against large banks in satisfying customers, where their “local advantage” may be eroding, and get Receive recommendations on how they can improve their competitive position
- Get valuable insider information as J.D. Power shares insights from actual branch mystery shops that the firm conducted as a part of the 2008 syndicated research
- And much more!
Registration Includes:
- Admittance to the 90-minute call for as many people as you can fit in a room with a speakerphone
- Access to the specially created presentation handouts (made available 48 hours in advance) which can be printed and used to train your personnel
- Participation in a 30-minute live Q&A with the speaker following the presentation
- Certificates of completion for all audio conference attendees
Who Should Register?
- Marketing Officers
- Executive Officers
- Strategic Planning Officers
- Sales Officers
- Product Development Officers
- Everyone involved with strategic planning for your institution to ensure customer retention and satisfaction
About the Speaker:
Rockwell Clancy II is the Executive Director of Financial Services at J.D. Power and Associates. He is responsible for overseeing the firm’s syndicated research, proprietary tracking programs, solutions consulting and performance improvement in the banking, mortgage and brokerage practices. Mr. Clancy’s career spans more than 25 years in the financial services industry, including as a banker, industry trade association executive and consultant.
Prior to joining J.D. Power and Associates, Mr. Clancy was the Director of Planning and Development at Sheshunoff Management Services, helping bank clients develop strategic plans, establish marketing and growth strategies and implement performance management programs. Previously, he was Executive Vice President of Strategic Planning and Research at the Bank Administration Institute. He began his career with management positions in retail banking, marketing and operations at Bank One, Chicago, and its predecessor, First Illinois Corporation.
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