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Is your institution prepared to handle a surprise attack on your customer’s accounts? Do you have policies and procedures in place for customer service, call center and deposit operations employees? Have these employees been trained in how to react to customers who need help immediately to restore balances to their accounts? Have you incorporated Reg E into your procedures and training when handling compromised electronic transactions?

These are just some of the many questions that you have to be prepared to answer to make sure your financial institution can survive a surprise online attack. The reality probably is that you, like many other institutions, have your hands full just dealing with credit and operational issues in these tough economic times. The last thing you need is another surprise that could further derail your profit objectives.

In this audio conference will provide you with constructive and creative solutions to establishing an institution-wide response program when online fraud occurs. This conference should enable you to implement a coordinated risk management approach should a surprise attack occur that compromises your customer’s deposit accounts.

Here are some of the methods and procedures we will cover in this important risk management session:

• Programs to identify the real risks associated with various types of online fraud
• Checklists to pre-determine the impact of governing regulations so you can organize your response to best serve your institution and its customers
• Operational steps and guidelines for each department that could be impacted by a surprise attack – even when situations that arise are outside of the institution’s control
• Methods to establish clear and concise employee policies and procedures throughout an attack
• Customer relations techniques to manage customer concerns
• Procedures to keep employees updated with evolving online fraud controls
• Best practices for implementing continuing education and training
• And much more!

Registration Includes:

• Admittance to the 90-minute call for as many people as you can fit in a room with a speakerphone
• Access to the specially created presentation handouts (made available 48 hours in advance) which can be printed and used to train your personnel
• Participation in a 30-minute live Q&A with the speaker following the presentation
• Certificates of completion for all audio conference attendees

About Our Speaker

Gary M. Deutsch, CPA MBA CMA CBA CIA has worked extensively with financial institutions in audit, lending, financial, and operational areas. He has served in senior positions for regional banks as VP of Finance, Real Estate Loan Officer and Senior Audit Manager. Mr. Deutsch served as a consultant to financial institutions in strategic planning, profit improvement, financial management, and merger- and acquisition-related studies while working at KPMG. He was the CFO at a start-up bank, where he organized the accounting, finance, and investment functions to manage significant growth.

Mr. Deutsch is the President of BRT Publications LLC. His published works include ALM Management Manual, Loan Procedures Manual, Practices and Procedures for Financial Institution Risk Management, Bank Controller’s Manual, Internal Audit Procedures Handbook, and Risk-Based Audit for Financial Institutions.

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